Question 1

Is DocsFusion free to use?

Accepted Answer

Yes. Most tools are free with generous daily limits. Pro unlocks larger files, batch processing, priority AI and unlimited usage.

Question 2

Are my files secure?

Accepted Answer

Every upload is protected with 256-bit TLS encryption in transit and encrypted at rest. Files are processed in isolated environments and never shared.

Question 3

How long are my files stored?

Accepted Answer

Files are automatically and permanently deleted from our servers within one hour of processing, or immediately when you close your session.

Question 4

Do I need to install any software?

Accepted Answer

No. DocsFusion runs entirely in your browser on any device — desktop, tablet or mobile. Nothing to download or update.

Question 5

What file formats do you support?

Accepted Answer

We support PDF, Word, Excel, PowerPoint, TXT, all major image formats (PNG, JPG, WEBP, SVG, GIF, BMP, TIFF) and archives like ZIP, RAR and 7Z.

Question 6

What is the maximum file size?

Accepted Answer

Free accounts can process files up to 100 MB. Pro raises this to 5 GB per file with unlimited monthly volume.

Question 7

Can I merge multiple PDFs at once?

Accepted Answer

Absolutely. Drag in as many PDFs as you need, reorder them with a simple drag, and merge into a single polished document.

Question 8

How does the AI Summarizer work?

Accepted Answer

Our AI reads your document, understands its structure and returns a concise, accurate summary with key points highlighted in seconds.

Question 9

Can I chat with my documents?

Accepted Answer

Yes. Chat with PDF lets you ask natural-language questions and get grounded answers with citations pointing to the exact source pages.

Question 10

Is OCR accurate for scanned documents?

Accepted Answer

Our OCR engine supports 100+ languages and handwriting recognition, delivering searchable, selectable text with industry-leading accuracy.

Question 11

Do you compress files without losing quality?

Accepted Answer

Yes. Our smart compression analyzes each file and applies the optimal algorithm to dramatically reduce size while preserving visual fidelity.

Question 12

Can I convert PDF to editable Word?

Accepted Answer

Yes. PDF to Word preserves layout, fonts, tables and images so you get a fully editable document that looks like the original.

Question 13

Is DocsFusion GDPR compliant?

Accepted Answer

Yes. We are fully GDPR and CCPA compliant, with automatic deletion, data-processing agreements and EU data-residency options.

Question 14

Can I remove image backgrounds automatically?

Accepted Answer

Our AI Background Remover detects subjects with pixel-perfect precision and produces a clean transparent PNG in one click.

Question 15

Do you support batch processing?

Accepted Answer

Pro and Business plans let you process hundreds of files in a single batch with automated workflows and folder exports.

Question 16

Can I password-protect and unlock PDFs?

Accepted Answer

Yes. Protect PDF adds strong AES encryption, and Unlock PDF removes passwords and restrictions you're authorized to remove.

Question 17

Does DocsFusion work offline?

Accepted Answer

The landing experience is installable as a PWA and works offline. File processing requires a connection for secure cloud handling.

Question 18

Can I translate documents?

Accepted Answer

AI Translate converts entire documents into 50+ languages while preserving formatting, tables and layout.

Question 19

How fast is processing?

Accepted Answer

Most operations complete in under five seconds thanks to a globally distributed, GPU-accelerated processing network.

Question 20

Can teams collaborate on DocsFusion?

Accepted Answer

Business plans include shared workspaces, roles and permissions, audit logs and centralized billing for your whole team.

Question 21

Do you offer an API?

Accepted Answer

Yes. Our developer-friendly REST API lets you integrate every DocsFusion tool directly into your own products and workflows.

Question 22

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, Apple Pay and Google Pay, with invoicing available for annual Business plans.

Question 23

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can upgrade, downgrade or cancel at any time from your account — no contracts and no cancellation fees.

Question 24

Is there a limit on how many tools I can use?

Accepted Answer

No. Every plan gives you access to the entire toolbox. Plans differ only in file size, volume and advanced AI limits.

Question 25

How do I get support?

Accepted Answer

Free users get community and email support. Pro and Business plans include priority support and a dedicated success manager.

Question 26

Does DocsFusion keep my data private?

Accepted Answer

Always. We never sell your data, never train models on your files, and never store documents beyond automatic deletion windows.

How can we help?

Frequently asked questions